Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What’s the opportunity?

As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.

What will I be doing?

• Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.
• Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
• Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.
• Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
• Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
• Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.
• Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.
• Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers’ challenges.
• Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
• Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

• 10+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
• Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
• Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).
• Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.
• Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.
• Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.
• Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.
• Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.
• Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.
• Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

About the Role

The Senior Solution Adoption CSM is a specialist post-sales role within the WEM Solution Adoption practice. This individual acts as a trusted advisor to a portfolio of accounts, driving meaningful adoption of NiCE’s Workforce Engagement Management suite, including IEX WFM, CXone WFM, Employee Engagement Manager (EEM), and Enhanced Strategic Planner (ESP), and translating license value into measurable operational outcomes for clients.

Working closely with Technical Account Managers (TAMs), Product, and internal stakeholders, the Senior Solution Adoption CSM develops and executes structured adoption programs, identifies risk, and ensures clients are maximizing the capabilities of their WEM investment across forecasting, scheduling, real-time management, adherence, and employee self-service workflows.

Key Responsibilities

Solution Adoption & Client Engagement

• Own a portfolio of WEM accounts (IEX WFM, CXone WFM, EEM, ESP) and drive structured adoption programs aligned to each client’s operational goals.
• Develop and maintain Solution Adoption Plans (SAPs) that track feature utilization, identify gaps, and define measurable success milestones.
• Lead regular cadences, including QBRs and adoption reviews, to assess progress, surface risk, and communicate value to client stakeholders.
• Serve as a subject matter expert across WFM and EEM workflows, including scheduling optimization, intraday management, adherence monitoring, and employee self-scheduling.
• Identify expansion and upsell opportunities by aligning underutilized product capabilities to client pain points.

TAM & Internal Collaboration

• Partner with the TAM community as a center-of-excellence resource, providing enablement, escalation support, and best-practice guidance on WEM account management.
• Contribute to TAM enablement programs, developing playbooks, training materials, and account frameworks that scale adoption knowledge across the team.
• Collaborate with Product, Support, and Professional Services teams to resolve adoption blockers, share client feedback, and influence roadmap priorities.
• Support onboarding and handover processes to ensure smooth account transitions and consistent adoption methodology.

Reporting & Operational Rigor

• Maintain accurate account health records and adoption metrics within agreed tools and tracking frameworks.
• Produce client-facing deliverables including adoption roadmaps, executive briefings, and strategic recommendations.
• Flag at-risk accounts early and coordinate internal response plans in alignment with the VP and wider CS leadership.
• Contribute to billing and entitlement oversight processes, ensuring account data integrity and escalation of anomalies where applicable.

What Success Looks Like

• Clients within your portfolio demonstrate measurable improvement in WEM product utilization over time.
• SAPs are current, actionable, and referenced in every client cadence.
• TAMs supported by you feel equipped and confident to manage WFM/EEM accounts with reduced escalation dependency.
• Renewals and expansions within your portfolio are supported by clear evidence of value delivered.
• You are recognized internally as a WEM subject matter expert and a collaborative team member.

Required Qualifications

Experience

• 5+ years in a Customer Success, Solution Consulting, or WFM/WEM-adjacent role within a SaaS or contact center technology environment.
• Hands-on experience with IEX WFM, CXone WFM, EEM, or ESP, or comparable enterprise WFM platforms.
• Demonstrated ability to manage a portfolio of complex enterprise accounts with multiple stakeholders.
• Track record of building and executing structured adoption or engagement programs at scale.

Skills & Competencies

• Deep understanding of contact center operations: forecasting, scheduling, real-time management, adherence, and intraday workflows.
• Strong consultative and communication skills, able to present to both operational users and senior leadership.
• Highly organized with experience managing multiple competing priorities across a large account portfolio.
• Comfortable producing professional client-facing deliverables including decks, roadmaps, and recommendations documentation.
• Collaborative mindset with the ability to influence without authority across TAM, Product, and Support communities.

Preferred

• Experience in a solution adoption, enablement, or value consulting capacity within a WEM or CCaaS vendor.
• Familiarity with NiCE CXone platform architecture and the broader WEM product ecosystem.
• Experience contributing to or leading internal enablement programs for CS or TAM teams.
• Proficiency with CRM/CS tooling and adoption tracking frameworks.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

Wha you will do:

Implementation

• Lead end-to-end technical implementations of Contentsquare for enterprise customers across web and native mobile (iOS/Android) platforms

• Travel onsite to customer locations to manage tagging, SDK integration, data layer configuration, and QA processes

• Collaborate with customer engineering, product, and analytics teams to ensure a technically sound and scalable deployment

• Troubleshoot and resolve integration issues, acting as the primary technical point of contact during the implementation lifecycle

• Produce and maintain clear technical documentation including integration guides, data dictionaries, and implementation plans

• Work closely with internal Customer Success and Solutions Engineering teams to ensure seamless handover post-implementation

Professional Services & Analysis

• Deliver paid analysis engagements, producing actionable insights and recommendations for customers using Contentsquare data

• Design and execute UX and digital experience analyses (journey analysis, zone-based heatmaps, session replay review, funnel analysis, etc.)

• Translate complex data findings into clear, compelling reports and presentations tailored to both technical and business stakeholders

• Identify optimisation opportunities across web and app surfaces, benchmarking against industry best practices

• Support customers in building internal capability and data literacy around Contentsquare tools

What you will need:

Technical

• Strong hands-on experience with JavaScript, HTML, and CSS; ability to read and write front-end code confidently

• Solid understanding of tag management systems (e.g. GTM, Tealium, Adobe Launch)

• Familiarity with data layers, event tracking, and web analytics instrumentation best practices

• Experience with mobile SDK integrations (iOS/Android), including working knowledge of Swift, Kotlin, or React Native

• Comfortable working with APIs, browser developer tools, and debugging network requests

• Experience with at least one analytics or digital experience platform (e.g. Contentsquare, Adobe Analytics, Google Analytics, Amplitude, Heap, FullStory)

Analytical & Consulting

• Ability to analyse large datasets and extract meaningful, commercially relevant insights

• Strong presentation and storytelling skills; confident in presenting to C-suite and senior stakeholders

• Ideally, some experience in structuring and delivering consulting or professional services engagements

Soft Skills

• Excellent communication and interpersonal skills; able to build trust with both technical and non-technical counterparts

• Professional proficiency in Arabic and English

• Self-starter with strong project management skills and the ability to manage multiple customer engagements simultaneously

• Culturally aware and comfortable working across the diverse markets of the MENAT region, with a strong understanding of the Saudi business landscape

• Resilient, adaptable, and comfortable with frequent travel

• Able to manage scope creep, pushing back on internal and external stakeholders where needed

Preferred Qualifications

• 3-6 years of experience in a technical implementation, solutions consulting, or digital analytics role

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience)

• Prior experience working with enterprise-level clients in Saudi Arabia or broader MENAT markets

• Familiarity with agile delivery methodologies

What Success Looks Like

• Customers in the MENAT region are implemented accurately, on time, and with high data quality

• Professional services engagements are delivered to a consistently high standard, driving measurable customer satisfaction and renewal intent

• You are recognised as a trusted technical advisor by your customer base

• You contribute to the broader MENAT team’s growth by surfacing best practices and supporting pre-sales activities when needed

Why this role:

• High-impact, visible role at the forefront of Contentsquare’s MENAT expansion, based in one of the region’s most dynamic and fast-growing digital markets

• Opportunity to work with some of Saudi Arabia and the region’s most prominent enterprise brands

• Collaborative, globally connected team with strong internal support and enablement

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees’ needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Lifestyle allowance

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What’s the opportunity?

As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.

What will I be doing?

• Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.
• Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
• Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.
• Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
• Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
• Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.
• Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.
• Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers’ challenges.
• Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
• Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

• 10+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
• Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
• Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).
• Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.
• Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.
• Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.
• Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.
• Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.
• Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.
• Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is $186,300 - $222,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

The Role:

As a Product Support Specialist focused on our ERP accounting module, you will serve as the primary point of contact for customers navigating financial workflows within our platform. This role sits at the intersection of accounting knowledge and technical aptitude. You’ll handle complex support inquiries, resolve escalated issues, and act as a subject-matter expert when communicating with our customers. You will be working with global customers, including those in Latin American, requiring strong bilingual communication skills.

Responsibilities:

• Provide technical support to customers via handling support calls, emails and feature requests from customers.
• Diagnose configuration issues, data discrepancies, and workflow errors routing complex challenges to the appropriate team for resolution
• Troubleshoot application issues that arise during normal flow of business to identify root cause
• Advocate for customer’s needs, providing excellent service with prompt responses
• Help new and existing customers with software projects including Custom Report building and Custom App configuration.
• Help create, contribute to, and maintain technical documentation.
• Work with the Client Services and Development teams to improve internal and customer facing tools to interact with our product.

Qualifications:

• 2+ years in software support, accounting, or a combined role
• Strong research skills to collect information, troubleshoot and document issues
• Minimum intermediate working knowledge of Microsoft Office Excel
• Familiarity with SQL or basic data querying for investing data issues
• Excellent verbal and written communication both in English and Spanish
• Strong analytical and problem-solving skills
• Strong organizational and time management skills
• Previous experience in Software as a Service (SAAS)
• Bachelor’s degree in Accounting, Finance or Information Systems (preferred)
• Accounting certification (preferred)
• ERP or Manufacturing industry experience (preferred)

Please submit your resume in English.

EOE Statement:

Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews:

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We’re interested in hearing your experience, your approach, and how you think through challenges.

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.

We’re looking for a talented and multilingual Customer Support Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your Italian and English, we want to hear from you!

The Job:

• Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
• Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
• Help resellers deliver outstanding service to their customers
• Collaborate on solving technical issues with our global engineering team

You:

• Are business-fluent in written and spoken in Italian and English
• Can quickly resolve technical issues - don’t worry, we will provide you with the technical training you need
• Enjoy connecting with people and are a great listener
• Are comfortable and conscientious when speaking on the phone
• Have exceptional writing skills and make use of proper spelling and grammar

Bonus Skills:

• Passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment

We Offer:

• Hybrid work
• Catered lunch at the office 3 days per week
• Private health insurance with Medicare (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Shares in the company (we’re a double unicorn company!)
• Free beverages and snacks at the office
• All You Can Move sports pass with 9500 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don’t check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at  privacy@formlabs.com.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations.  This position is remote but located in Montana.

Key Responsibilities:

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required.
• Legal experience preferred.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English
• Quick learner and willing to learn and grow.

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 per hour

Schedule: Full-time, Monday through Friday

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations.  This position is remote but located in Oklahoma.

Key Responsibilities:

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required.
• Legal experience preferred.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English
• Quick learner and willing to learn and grow.

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 per hour

Schedule: Full-time, Monday through Friday

Company Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Are you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? We’re looking for driven, service-oriented professionals to join us in Łomianki, Poland (Hybrid Role with only 2-3 days a week in the office) and make a lasting impact on customer satisfaction worldwide.

At our company, customer service isn’t just a department—it’s the heart of our business. You’ll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and Spanish. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.

• Deliver exceptional service by handling customer inquiries promptly and professionally, escalating issues when needed to meet response time commitments
• Support sales and operations by updating account information, producing and following up on quotes, and helping improve conversion rates
• Engage with customers across multiple channels including phone, email, Service Cloud, and webchat
• Promote webshop usage and encourage customers to adopt a seamless digital experience
• Manage inquiries related to controlled substances responsibly, working closely with compliance and specialist teams
• Collaborate with Order Entry, Sales, and Operations to continuously improve the customer experience

Qualifications

• Experience working in a sales environment.
• Fluent Spanish is an absolute must.
• Professional proficiency in English and/or Polish.
• A background in chemistry or life sciences will be considered a significant advantage.
• Experience using a CRM system and supply chain process management tools.
• Experience using ERP systems such as SAP, ORACLE, SAGE, etc.
• Excellent telephone manners and communication skills.
• Good organizational abilities with strong attention to detail.
• Team player; supportive of colleagues.
• Ability to work under pressure to meet deadlines.
• Strong level of computer skills; knowledge of Microsoft suite is essential.
• Customer focused, both internally and externally.
• Problem solving skills.
• Excellent written and verbal communication skills and ability to relate to all levels of the business.

Additional Information

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about us, please visit our website www.lgcgroup.com

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

Wha you will do:

Implementation

• Lead end-to-end technical implementations of Contentsquare for enterprise customers across web and native mobile (iOS/Android) platforms

• Travel onsite to customer locations to manage tagging, SDK integration, data layer configuration, and QA processes

• Collaborate with customer engineering, product, and analytics teams to ensure a technically sound and scalable deployment

• Troubleshoot and resolve integration issues, acting as the primary technical point of contact during the implementation lifecycle

• Produce and maintain clear technical documentation including integration guides, data dictionaries, and implementation plans

• Work closely with internal Customer Success and Solutions Engineering teams to ensure seamless handover post-implementation

Professional Services & Analysis

• Deliver paid analysis engagements, producing actionable insights and recommendations for customers using Contentsquare data

• Design and execute UX and digital experience analyses (journey analysis, zone-based heatmaps, session replay review, funnel analysis, etc.)

• Translate complex data findings into clear, compelling reports and presentations tailored to both technical and business stakeholders

• Identify optimisation opportunities across web and app surfaces, benchmarking against industry best practices

• Support customers in building internal capability and data literacy around Contentsquare tools

What you will need:

Technical

• Strong hands-on experience with JavaScript, HTML, and CSS; ability to read and write front-end code confidently

• Solid understanding of tag management systems (e.g. GTM, Tealium, Adobe Launch)

• Familiarity with data layers, event tracking, and web analytics instrumentation best practices

• Experience with mobile SDK integrations (iOS/Android), including working knowledge of Swift, Kotlin, or React Native

• Comfortable working with APIs, browser developer tools, and debugging network requests

• Experience with at least one analytics or digital experience platform (e.g. Contentsquare, Adobe Analytics, Google Analytics, Amplitude, Heap, FullStory)

Analytical & Consulting

• Ability to analyse large datasets and extract meaningful, commercially relevant insights

• Strong presentation and storytelling skills; confident in presenting to C-suite and senior stakeholders

• Ideally, some experience in structuring and delivering consulting or professional services engagements

Soft Skills

• Excellent communication and interpersonal skills; able to build trust with both technical and non-technical counterparts

• Professional proficiency in Arabic and English

• Self-starter with strong project management skills and the ability to manage multiple customer engagements simultaneously

• Culturally aware and comfortable working across the diverse markets of the MENAT region, with a strong understanding of the Saudi business landscape

• Resilient, adaptable, and comfortable with frequent travel

• Able to manage scope creep, pushing back on internal and external stakeholders where needed

Preferred Qualifications

• 3-6 years of experience in a technical implementation, solutions consulting, or digital analytics role

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience)

• Prior experience working with enterprise-level clients in Saudi Arabia or broader MENAT markets

• Familiarity with agile delivery methodologies

What Success Looks Like

• Customers in the MENAT region are implemented accurately, on time, and with high data quality

• Professional services engagements are delivered to a consistently high standard, driving measurable customer satisfaction and renewal intent

• You are recognised as a trusted technical advisor by your customer base

• You contribute to the broader MENAT team’s growth by surfacing best practices and supporting pre-sales activities when needed

Why this role:

• High-impact, visible role at the forefront of Contentsquare’s MENAT expansion, based in one of the region’s most dynamic and fast-growing digital markets

• Opportunity to work with some of Saudi Arabia and the region’s most prominent enterprise brands

• Collaborative, globally connected team with strong internal support and enablement

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees’ needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Lifestyle allowance

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

About the Role

The Senior Solution Adoption CSM is a specialist post-sales role within the WEM Solution Adoption practice. This individual acts as a trusted advisor to a portfolio of accounts, driving meaningful adoption of NiCE’s Workforce Engagement Management suite, including IEX WFM, CXone WFM, Employee Engagement Manager (EEM), and Enhanced Strategic Planner (ESP), and translating license value into measurable operational outcomes for clients.

Working closely with Technical Account Managers (TAMs), Product, and internal stakeholders, the Senior Solution Adoption CSM develops and executes structured adoption programs, identifies risk, and ensures clients are maximizing the capabilities of their WEM investment across forecasting, scheduling, real-time management, adherence, and employee self-service workflows.

Key Responsibilities

Solution Adoption & Client Engagement

• Own a portfolio of WEM accounts (IEX WFM, CXone WFM, EEM, ESP) and drive structured adoption programs aligned to each client’s operational goals.
• Develop and maintain Solution Adoption Plans (SAPs) that track feature utilization, identify gaps, and define measurable success milestones.
• Lead regular cadences, including QBRs and adoption reviews, to assess progress, surface risk, and communicate value to client stakeholders.
• Serve as a subject matter expert across WFM and EEM workflows, including scheduling optimization, intraday management, adherence monitoring, and employee self-scheduling.
• Identify expansion and upsell opportunities by aligning underutilized product capabilities to client pain points.

TAM & Internal Collaboration

• Partner with the TAM community as a center-of-excellence resource, providing enablement, escalation support, and best-practice guidance on WEM account management.
• Contribute to TAM enablement programs, developing playbooks, training materials, and account frameworks that scale adoption knowledge across the team.
• Collaborate with Product, Support, and Professional Services teams to resolve adoption blockers, share client feedback, and influence roadmap priorities.
• Support onboarding and handover processes to ensure smooth account transitions and consistent adoption methodology.

Reporting & Operational Rigor

• Maintain accurate account health records and adoption metrics within agreed tools and tracking frameworks.
• Produce client-facing deliverables including adoption roadmaps, executive briefings, and strategic recommendations.
• Flag at-risk accounts early and coordinate internal response plans in alignment with the VP and wider CS leadership.
• Contribute to billing and entitlement oversight processes, ensuring account data integrity and escalation of anomalies where applicable.

What Success Looks Like

• Clients within your portfolio demonstrate measurable improvement in WEM product utilization over time.
• SAPs are current, actionable, and referenced in every client cadence.
• TAMs supported by you feel equipped and confident to manage WFM/EEM accounts with reduced escalation dependency.
• Renewals and expansions within your portfolio are supported by clear evidence of value delivered.
• You are recognized internally as a WEM subject matter expert and a collaborative team member.

Required Qualifications

Experience

• 5+ years in a Customer Success, Solution Consulting, or WFM/WEM-adjacent role within a SaaS or contact center technology environment.
• Hands-on experience with IEX WFM, CXone WFM, EEM, or ESP, or comparable enterprise WFM platforms.
• Demonstrated ability to manage a portfolio of complex enterprise accounts with multiple stakeholders.
• Track record of building and executing structured adoption or engagement programs at scale.

Skills & Competencies

• Deep understanding of contact center operations: forecasting, scheduling, real-time management, adherence, and intraday workflows.
• Strong consultative and communication skills, able to present to both operational users and senior leadership.
• Highly organized with experience managing multiple competing priorities across a large account portfolio.
• Comfortable producing professional client-facing deliverables including decks, roadmaps, and recommendations documentation.
• Collaborative mindset with the ability to influence without authority across TAM, Product, and Support communities.

Preferred

• Experience in a solution adoption, enablement, or value consulting capacity within a WEM or CCaaS vendor.
• Familiarity with NiCE CXone platform architecture and the broader WEM product ecosystem.
• Experience contributing to or leading internal enablement programs for CS or TAM teams.
• Proficiency with CRM/CS tooling and adoption tracking frameworks.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What’s the opportunity?

As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.

What will I be doing?

• Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.
• Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
• Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.
• Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
• Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
• Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.
• Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.
• Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers’ challenges.
• Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
• Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

• 10+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
• Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
• Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).
• Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.
• Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.
• Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.
• Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.
• Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.
• Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.
• Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is $186,300 - $222,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

The Role:

As a Product Support Specialist focused on our ERP accounting module, you will serve as the primary point of contact for customers navigating financial workflows within our platform. This role sits at the intersection of accounting knowledge and technical aptitude. You’ll handle complex support inquiries, resolve escalated issues, and act as a subject-matter expert when communicating with our customers. You will be working with global customers, including those in Latin American, requiring strong bilingual communication skills.

Responsibilities:

• Provide technical support to customers via handling support calls, emails and feature requests from customers.
• Diagnose configuration issues, data discrepancies, and workflow errors routing complex challenges to the appropriate team for resolution
• Troubleshoot application issues that arise during normal flow of business to identify root cause
• Advocate for customer’s needs, providing excellent service with prompt responses
• Help new and existing customers with software projects including Custom Report building and Custom App configuration.
• Help create, contribute to, and maintain technical documentation.
• Work with the Client Services and Development teams to improve internal and customer facing tools to interact with our product.

Qualifications:

• 2+ years in software support, accounting, or a combined role
• Strong research skills to collect information, troubleshoot and document issues
• Minimum intermediate working knowledge of Microsoft Office Excel
• Familiarity with SQL or basic data querying for investing data issues
• Excellent verbal and written communication both in English and Spanish
• Strong analytical and problem-solving skills
• Strong organizational and time management skills
• Previous experience in Software as a Service (SAAS)
• Bachelor’s degree in Accounting, Finance or Information Systems (preferred)
• Accounting certification (preferred)
• ERP or Manufacturing industry experience (preferred)

Please submit your resume in English.

EOE Statement:

Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews:

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We’re interested in hearing your experience, your approach, and how you think through challenges.

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are seeking a Payment Experience Team Lead in the Americas.

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire’s core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required.

You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary.

You will

• Provide solutions to complex issues for payers by phone, chat, and email with speed, professionalism and empathy
• Be the escalation point for teammates, serving as a content expert for Flywire payment offerings and products
• Be the voice of payers within Flywire escalating insight within the Client & Payment Experience (CPE) Team and beyond, using data and context to highlight areas for optimisation
• Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively make plan to optimise our process, drive efficiency and scaling of manual work using data analysis
• Drive forward the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development
• Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review
• Be the main representative for regional Payment Experience Team, maintaining connection with both Regional CPE Team and other regional stakeholders for regional related new launch and training material preparation, tracking impact for the related change

Qualifications

Here’s what we’re looking for:

• 2+ years of team supervision experience with at least 5 years in a customer support facing role, strong people management skills
• Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus
• Customer oriented mindset, able to listen, understand, and find a solution to the most difficult customer requests with professionalism and empathy
• Comfortable with multi-tasking; able to work under intense pace and high pressure
• Proactive and ambitious learner, able to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials
• The desire to develop leadership skills, to drive a team’s success and support teammates within the role’s scope, being comfortable and composed when either giving or receiving feedback
• Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish)
• Great attention to details, sensitive to issues or potential issues and proactively seek for solutions
• Strong analytical skill, able to use data / best judgement to prioritise tasks that have the most value-add impact
• Excellent interpersonal and communication skills to enable effective interaction and collaboration within the team and key business stakeholders. Able to adapt the communication style to different audiences.
• Ability to work on a flexible schedule
• Familiarity with Microsoft Office suite and CRM software
• Customer service experience
• Payment related experience (banking, forex company)
• International experience (preferred)

Technologies We Use:

• Zendesk
• Google Workspace
• Banking and partner back offices
• Looker

Additional Information

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $55,000-$65,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.

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