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Director leads global procurement and travel operations, optimizes processes, manages team leads, and oversees digital systems and tools to drive operational excellence and compliance.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Procurement Operations & Excellence Lead is responsible for driving operational maturity across the global procurement & operations organization. This role owns the strategy, deployment, and continuous improvement of procurement & travel processes, systems, tools, governance, and policies. The role includes the management of team leads across procurement and travel operations and requires strong managerial capabilities to develop, coach, and direct those leaders. It requires a visionary operator with strong project-management and people-leadership skills, the ability to manage complex cross-functional interfaces, and a relentless drive for execution. The role ensures world-class performance, streamlined operations, compliance, and excellent service levels to stakeholders and suppliers.
- Design, implement, and optimize end-to-end procurement and corporate travel processes across all categories and regions.
- Diagnose operational gaps and drive continuous improvement initiatives across procurement and travel operations.
- Develop KPIs, dashboards, and performance metrics to monitor efficiency, effectiveness, and traveler experience.
- Standardize operating procedures and methodologies globally across procurement and travel.
- Leverage AI and analytics to identify process bottlenecks, forecast demand, and recommend optimization opportunities.
- Act as product owner for procurement and travel technologies such as ERP, P2P, contract management, intake tools, supplier portals, online booking tools (OBTs), TMC platforms, and expense management systems.
- Define system requirements, manage roadmaps, and lead improvement cycles with IT, TMCs, and vendors.
- Evaluate and deploy AI-powered capabilities, agentic intake, conversational assistants, contract intelligence, spend classification, and predictive analytics, across the procurement and travel stack.
- Train procurement and travel teams on new systems, AI tools, and digital capabilities.
- Ensure data integrity, automation, and seamless platform integration across procurement, travel, and finance systems.
- Maintain procurement and travel policies, guidelines, and internal controls.
- Establish governance frameworks ensuring compliance with legal, audit, duty-of-care, and data-privacy standards.
- Define responsible-AI guardrails for procurement and travel use cases, including data handling, bias, and human-in-the-loop controls.
- Align policies with Finance, Legal, Security, and HR/Mobility teams.
- Lead cross-functional programs, including procurement and travel system rollouts, AI deployments, and process improvements.
- Track deliverables, timelines, risks, and stakeholder dependencies.
- Drive execution of strategic procurement and travel initiatives, including AI and automation programs.
- Serve as the central point for operational escalations and support across procurement and travel.
- Ensure high service levels and traveler experience via structured intake management, AI-assisted triage, and prioritization.
- Promote a culture of efficiency, accountability, and data-driven decision-making across the procurement and travel ecosystem.
- Strong understanding of procurement operations, P2P, sourcing workflows, supplier management, and corporate travel operations (TMC management, OBT configuration, travel policy, expense).
- Experience with procurement systems such as SAP/Oracle, Coupa, Ariba, Zip, or Ivalua, and travel/expense platforms such as SAP Concur, Egencia, Navan, or Amex GBT.
- Proficiency in process design, automation, and documentation, including workflow automation and RPA.
- Hands-on familiarity with AI and GenAI applications in procurement and travel, agentic intake, contract intelligence, spend analytics, conversational booking, and predictive insights.
- Strong analytical and reporting capabilities, including use of AI-assisted analytics and data visualization.
- Proven ability to lead complex, multi-stakeholder projects.
- Excellent organizational skills and ability to manage multiple priorities.
- Ability to shape long-term operational strategy across procurement and travel, and convert it into scalable execution.
- Forward-looking perspective on AI, automation, and digital transformation in source-to-pay and travel.
- Creative thinker with proactive problem-solving skills.
- Strong communication and stakeholder management abilities.
- High sense of ownership, urgency, and service delivery.
Years:Â 10+ years in procurement and/or corporate travel operations, with 5+ years in a leadership/managerial role, including direct management of team leads or managers.
Experience operating in a global or multi-region environment with cross-functional stakeholders (Finance, IT, Legal, HR/Mobility, Security). Preference for Tech companies
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:Â 11081
Reporting into: Vice President, Operations
Role Type:Â Director
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Leads workforce management and support operations strategy, balancing traditional capacity planning with AI automation and process optimization to scale support teams efficiently.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.
We are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won’t just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn’t the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.
We are targeting $125,000- $160,000 based on the intended level for this role.
In addition to cash compensation, our total rewards package includes:
At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Senior IT operations professional providing workplace technology support, managing endpoints and SaaS systems, and improving IT processes across APAC offices.
Match Group is a leading global technology company focused on connecting people through a portfolio of iconic products, including Tinder, Pairs, and other brands used by millions of people around the world. We operate at a global scale, combining product innovation, reliable infrastructure, privacy, security, and operational excellence to support our employees and customers across regions.
As our business continues to evolve across APAC, we are looking for a senior, hands-on Senior System Engineer based in Tokyo to provide high-quality IT support for our Japan office and remote employees across the APAC region.
As a Senior System Engineer, you will be a key member of the IT team responsible for delivering exceptional workplace technology support, managing corporate IT systems, and continuously improving IT operations across APAC.
This is a senior individual contributor role. You will own local IT support for the Tokyo office while also supporting remote employees across the APAC region. The ideal candidate is not simply a helpdesk operator, but a proactive IT professional who can identify operational gaps, improve processes, automate repetitive work, and partner effectively with global IT, Security, and business teams.
You will support a mixed Mac and Windows environment, administer core workplace tools, manage device and SaaS lifecycles, support employee onboarding and offboarding, and contribute to security and audit readiness. This role is approximately 70% IT operations and support, and 30% project work and process improvement.
Within the first 6 to 12 months, you will have established strong ownership of IT support across the Tokyo office and APAC region. Employees will receive consistent, high-quality support, core IT processes will be more efficient and better documented, and regional IT operations will run with greater clarity, reliability, and scalability.
You will be expected to move beyond reactive support by identifying recurring issues, improving workflows, strengthening operational standards, and partnering with global teams to deliver a world-class IT experience for employees.
You will thrive in this role if you are hands-on, highly accountable, and passionate about delivering excellent employee support. You are comfortable working independently, but you know how to collaborate with global stakeholders. You enjoy solving ambiguous problems, improving broken or manual processes, and building scalable IT operations.
This role is best suited for someone who brings strong technical judgment, customer empathy, and operational ownership. We are looking for someone who can both support users effectively and raise the bar for how IT services are delivered across the region.
#eureka
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Manages vendor onboarding, contract administration, compliance tracking, and operational processes for research vendors across procurement, finance, and governance functions.
OGC is a boutique research and consulting agency specializing in data-driven strategy, market research, and Customer Experience (CX). We work with some of the world’s leading brands across various industries, including Telecommunications, Financial Services, Specialty Retail, Hospitality, and Software. We help our clients better understand their customers, develop actionable insights, and improve business processes.
We are seeking a Research & Vendor Operations Manager to work closely with a Fortune 500 Telecommunications company. This role will focus on ensuring vendors are onboarded efficiently, meet compliance requirements, and can operate effectively within our systems and processes. The position will work closely with procurement, analytics leadership, IT security, and external partners to streamline vendor operations and maintain governance standards.
Role Type: 3–6 Month Contract, with potential for long-term hire
Location: Remote - US East Coast
What You’ll Support:
This role will play a key role across four primary areas:
Vendor & Contract Operations: Supporting the full lifecycle of vendor onboarding, contract administration, compliance tracking, and vendor performance management.
Budget & Financial Operations: Managing budget tracking, forecasting support, invoice reconciliation, reporting visibility, and financial process optimization.
Governance, Compliance & Risk Management: Maintaining audit-ready documentation, supporting compliance programs, and ensuring adherence to company policies and regulatory requirements.
Systems, Process Optimization & Documentation: Supporting operational systems, workflow improvements, automation opportunities, documentation development, and scalable process design.
Key Responsibilities:
Vendor Management & Compliance:
Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management.
Serve as the primary liaison between internal stakeholders and external research vendors, coordinating across Legal, Privacy, Procurement, Cybersecurity, Finance, and other partner groups to facilitate vendor onboarding, approvals, compliance reviews, contract execution, and governance requirements.
Coordinate the creation, review, execution, and administration of vendor agreements, including SOWs, MSAs, NDAs, amendments, renewals, and related contractual processes.
Establish, maintain, and oversee centralized vendor management documentation, tracking, and governance frameworks, including vendor records, contracts, compliance status, risk assessments, privacy and security reviews, audit documentation, and other required records to ensure operational transparency, regulatory compliance, and audit readiness.
Monitor vendor performance through scorecards, KPIs, service-level metrics, and compliance tracking, identifying and escalating operational, contractual, privacy, security, or performance risks as needed.
Develop, document, and continuously improve vendor management processes, standards, and governance practices that drive consistency, accountability, transparency, and scalability across the organization.
Partner with internal stakeholders and external vendors to resolve operational issues, mitigate risk, and improve overall vendor effectiveness, compliance, and business partnership outcomes.
Budget & Financial Operations:
Manage vendor budgets, forecasts, purchase orders, invoices, accruals, and financial tracking processes across research initiatives and vendor engagements.
Develop, maintain, and enhance budget trackers, dashboards, reporting tools, and operational metrics using Smartsheet and other platforms to provide visibility into budget performance, spending trends, and financial health.
Monitor budget utilization, forecast accuracy, and financial performance, proactively identifying variances, risks, and opportunities for improvement while recommending appropriate mitigation strategies.
Partner with leadership to support annual planning, forecasting, budget reviews, and financial reporting activities.
Collaborate with Finance and Procurement to ensure accurate budget allocation, timely invoice processing, payment reconciliation, and compliance with financial controls.
Reconcile invoices against contracts, purchase orders, project budgets, and approved expenditures to ensure financial accuracy and accountability.
Establish, maintain, and continuously improve documentation, operating procedures, and governance frameworks that support budget oversight, approval workflows, financial management, and expense controls.
Drive improvements in financial transparency, operational efficiency, and audit readiness through process standardization, workflow optimization, and the implementation of scalable and automated financial management solutions.
Governance, Compliance & Risk Management:
Partner with Vendor Management teams to ensure vendors and research activities meet corporate security, privacy, legal, and compliance requirements.
Create and maintain governance documentation, policies, procedures, and audit-ready records.
Support vendor compliance reviews and ongoing monitoring activities, ensuring adherence to contractual obligations, company policies, and regulatory requirements.
Monitor departmental workflow and operational processes for compliance risks and recommend mitigation strategies.
Drive consistency in operational controls and governance practices across the department.
Assist in developing compliance training materials, documentation, and process guidance.
Support audit preparation, evidence collection, and compliance reporting activities.
Promote awareness and understanding of compliance requirements across internal stakeholders and department members.
Systems, Process Optimization & Documentation:
Own and administer operational systems and platforms, including Smartsheet and related tools, that support vendor management, budget governance, compliance oversight, reporting, and associated workflow execution.
Design, document, and optimize vendor management, budget management, compliance, and governance workflows to improve operational efficiency, transparency, consistency, and scalability.
Identify and implement opportunities to automate manual processes, streamline cross-functional coordination, and strengthen operational controls related to vendor onboarding, contract administration, budget tracking, compliance reviews, and governance activities.
Develop and maintain documentation, SOPs, governance standards, training materials, operational playbooks, and user guidance supporting vendor management, budget administration, compliance requirements, and governance processes.
Develop and enhance dashboards, reporting frameworks, budget trackers, compliance monitoring tools, and operational metrics that improve visibility into vendor performance, financial management, compliance status, and governance activities.
Research, evaluate, and recommend technologies, tools, and process improvements that strengthen vendor management, budget oversight, compliance monitoring, and operational governance capabilities.
Drive continuous improvement initiatives that reduce operational complexity, increase process maturity, and ensure vendor, budget, compliance, and governance processes remain measurable, repeatable, audit-ready, and aligned with organizational objectives.
Required Qualifications:
3+ years relevant experience in operations, vendor management, procurement operations, research operations, compliance, project management, financial operations, or a related operational role.
Experience supporting vendor onboarding, contract administration, supplier management, compliance reviews, governance activities, and audit readiness processes.
Experience supporting budget management, including financial tracking, forecasting, invoice reconciliation, spend management, and operational reporting.
Demonstrated success coordinating complex cross-functional processes involving internal stakeholders, external vendors, and multiple business functions.
Experience developing, documenting, and optimizing operational workflows, governance processes, SOPs, and business procedures.
Experience creating and maintaining dashboards, reporting frameworks, trackers, operational metrics, and KPI monitoring tools.
Experience utilizing Smartsheet, Monday.com, or similar workflow and operational management platforms to support vendor management, budget tracking, compliance oversight, reporting, and process execution.
Strong analytical, problem-solving, organizational, and project management skills, with exceptional attention to detail and follow-through.
Strong written and verbal communication skills, with the ability to effectively coordinate and influence stakeholders across all levels of the organization.
Ability to quickly learn and adapt to new systems, tools, and technologies.
Ability to communicate clearly with both technical and non-technical stakeholders
Ability to manage multiple priorities, work independently, and navigate ambiguity within a fast-paced, evolving operational environment.
Strong proficiency with Microsoft Office Suite, including Excel and PowerPoint.
Preferred Qualifications:
Experience supporting Market Research, Consumer Insights, Research Operations, Vendor Management, Procurement Operations, or similar professional services functions.
Experience partnering with Legal, Privacy, Procurement, Compliance, Cybersecurity, and Finance teams within a large or highly matrixed organization.
Advanced experience with Smartsheet, including workflow automation, dashboards, reporting, system administration, and process optimization.
Experience leading or supporting operational transformation, process improvement, workflow automation, systems implementation, or governance initiatives.
Familiarity with vendor governance frameworks, compliance programs, audit readiness practices, and risk management methodologies.
Experience developing executive-level reporting, dashboards, performance metrics, and operational scorecards.
Knowledge of vendor performance management practices, including KPIs, SLAs, scorecards, and vendor oversight frameworks.
Familiarity with operating within a continuous improvement model.
Ideal Candidate Profile:
Strong systems thinking with the ability to design, optimize, and scale operational processes, governance frameworks, and workflow solutions.
Exceptional organizational, project management, and prioritization skills, with the capacity to effectively manage multiple high-volume, cross-functional workstreams simultaneously.
Strong analytical, financial, and problem-solving capabilities, including the ability to identify risks, evaluate tradeoffs, and develop practical, scalable solutions.
The ability to work independently and navigate ambiguity within a highly matrixed and evolving operational environment.
Excellent communication, stakeholder management, and cross-functional collaboration skills, with the ability to drive alignment across internal teams and external vendor partners.
A strong attention to detail and commitment to operational excellence, accuracy, compliance, governance, and audit readiness.
The ability to establish structure, documentation, and scalable processes in environments with evolving requirements and limited existing frameworks.
A continuous improvement mindset focused on automation, efficiency, operational maturity, and long-term scalability.
Strong judgment and risk management capabilities, with the ability to proactively identify issues and implement effective controls and mitigation strategies.
Proficiency leveraging operational systems, reporting tools, dashboards, and performance metrics to drive visibility, accountability, and informed decision-making.
Success in managing efficient and compliant vendor onboarding, contracting, governance, and vendor management processes.
The ability to effectively manage budget planning, forecasting, tracking, reconciliation, and financial reporting activities.
A proven track record of improving operational efficiency through process optimization, workflow standardization, automation, and continuous improvement initiatives.
Strong compliance performance and audit readiness across vendor, budget, governance, and operational processes.
The ability to build productive partnerships and effectively coordinate activities across Legal, Privacy, Procurement, Cybersecurity, Finance, business stakeholders, and external vendors.
Success in increasing visibility, transparency, consistency, and scalability across operational processes and reporting frameworks.
The ability to identify and eliminate operational bottlenecks, reducing cycle times and improving efficiency across vendor management, budget operations, compliance, and governance workflows.
Drives operational maturity across global procurement and travel operations, optimizes processes, manages team leads, and implements systems and AI tools.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Procurement Operations & Excellence Lead is responsible for driving operational maturity across the global procurement & operations organization. This role owns the strategy, deployment, and continuous improvement of procurement & travel processes, systems, tools, governance, and policies. The role includes the management of team leads across procurement and travel operations and requires strong managerial capabilities to develop, coach, and direct those leaders. It requires a visionary operator with strong project-management and people-leadership skills, the ability to manage complex cross-functional interfaces, and a relentless drive for execution. The role ensures world-class performance, streamlined operations, compliance, and excellent service levels to stakeholders and suppliers.
- Design, implement, and optimize end-to-end procurement and corporate travel processes across all categories and regions.
- Diagnose operational gaps and drive continuous improvement initiatives across procurement and travel operations.
- Develop KPIs, dashboards, and performance metrics to monitor efficiency, effectiveness, and traveler experience.
- Standardize operating procedures and methodologies globally across procurement and travel.
- Leverage AI and analytics to identify process bottlenecks, forecast demand, and recommend optimization opportunities.
- Act as product owner for procurement and travel technologies such as ERP, P2P, contract management, intake tools, supplier portals, online booking tools (OBTs), TMC platforms, and expense management systems.
- Define system requirements, manage roadmaps, and lead improvement cycles with IT, TMCs, and vendors.
- Evaluate and deploy AI-powered capabilities, agentic intake, conversational assistants, contract intelligence, spend classification, and predictive analytics, across the procurement and travel stack.
- Train procurement and travel teams on new systems, AI tools, and digital capabilities.
- Ensure data integrity, automation, and seamless platform integration across procurement, travel, and finance systems.
- Maintain procurement and travel policies, guidelines, and internal controls.
- Establish governance frameworks ensuring compliance with legal, audit, duty-of-care, and data-privacy standards.
- Define responsible-AI guardrails for procurement and travel use cases, including data handling, bias, and human-in-the-loop controls.
- Align policies with Finance, Legal, Security, and HR/Mobility teams.
- Lead cross-functional programs, including procurement and travel system rollouts, AI deployments, and process improvements.
- Track deliverables, timelines, risks, and stakeholder dependencies.
- Drive execution of strategic procurement and travel initiatives, including AI and automation programs.
- Serve as the central point for operational escalations and support across procurement and travel.
- Ensure high service levels and traveler experience via structured intake management, AI-assisted triage, and prioritization.
- Promote a culture of efficiency, accountability, and data-driven decision-making across the procurement and travel ecosystem.
- Strong understanding of procurement operations, P2P, sourcing workflows, supplier management, and corporate travel operations (TMC management, OBT configuration, travel policy, expense).
- Experience with procurement systems such as SAP/Oracle, Coupa, Ariba, Zip, or Ivalua, and travel/expense platforms such as SAP Concur, Egencia, Navan, or Amex GBT.
- Proficiency in process design, automation, and documentation, including workflow automation and RPA.
- Hands-on familiarity with AI and GenAI applications in procurement and travel, agentic intake, contract intelligence, spend analytics, conversational booking, and predictive insights.
- Strong analytical and reporting capabilities, including use of AI-assisted analytics and data visualization.
- Proven ability to lead complex, multi-stakeholder projects.
- Excellent organizational skills and ability to manage multiple priorities.
- Ability to shape long-term operational strategy across procurement and travel, and convert it into scalable execution.
- Forward-looking perspective on AI, automation, and digital transformation in source-to-pay and travel.
- Creative thinker with proactive problem-solving skills.
- Strong communication and stakeholder management abilities.
- High sense of ownership, urgency, and service delivery.
Years:Â 10+ years in procurement and/or corporate travel operations, with 5+ years in a leadership/managerial role, including direct management of team leads or managers.
Experience operating in a global or multi-region environment with cross-functional stakeholders (Finance, IT, Legal, HR/Mobility, Security). Preference for Tech companies
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:Â 11081
Reporting into: Vice President, Operations
Role Type:Â Director
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Leads workforce management and support operations strategy, balancing traditional forecasting with automation and AI-driven efficiency improvements.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.
We are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won’t just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn’t the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.
We are targeting $125,000- $160,000 based on the intended level for this role.
In addition to cash compensation, our total rewards package includes:
At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Performs leak detection and repair operations, conducts data collection and evaluation, and maintains detailed records for compliance.
Manages bridge operations and translates operational needs into processes and tools while coordinating across technical and project teams.
Coordinates logistics, vendor management, and promotional activities for company events and conferences across North America.
BusPlanner is hiring an Events Coordinator to support our Events team with the logistics, planning, and marketing behind our presence at conferences, trade shows, webinars, and user events across North America. This is a fully remote role based in Pakistan, ideal for someone who is exceptionally organized, an excellent communicator, and energized by keeping many moving parts on track at once.
You'll work closely with our Events Team Lead as the operational backbone of our event calendar, owning timelines, coordinating vendors and registrations, and helping promote each event before, during, and after it happens. When our events run flawlessly, it's because someone like you made sure every detail was handled.
This role is based in Pakistan but works Eastern Time (EST) business hours to stay closely aligned with our North American Events team. You should be comfortable working a North American schedule, which falls during the evening and overnight in Pakistan. No travel is required; this is a behind-the-scenes role that keeps our events running from anywhere.
Why BusPlanner?
BusPlanner is a leading North American tech company that provides all-in-one transportation management software to K-12 school districts. Across our customer base, we enable hundreds of transportation directors to save thousands of dollars every year by running all facets of their operations through our intuitive, easy-to-use platform.
BusPlanner's product suite is trusted by school districts across North America and is rapidly expanding in the US market, having won contracts with some of the largest school districts in the country including Miami-Dade (Florida), Gwinnett County (Georgia), and Guilford (North Carolina), among many others. BusPlanner has a long history of serving the education market and is well positioned to further penetrate the US market in the coming years.
BusPlanner's leadership team consists of seasoned entrepreneurs with significant experience building and growing successful software businesses, including (i) FieldEdge, a leading provider of software for the field services market, which the team grew more than 5x and sold to a mega-cap private equity fund, and (ii) AutoLeap, a leader in the auto repair software market that has raised more than $50 million from some of the most reputable VC firms in Silicon Valley.
As a successful Events Coordinator, you will:
You Should Apply If:
You Should Not Apply If:
Manages scheduling requests, coordinates client information, and maintains organized records to ensure efficient service coordination.
Administers and maintains IDMS databases, manages database operations, and supports database evolution in a centralized critical environment.
Coordinates logistics, vendor management, and promotional activities for company conferences, trade shows, webinars, and events across North America.
BusPlanner is hiring an Events Coordinator to support our Events team with the logistics, planning, and marketing behind our presence at conferences, trade shows, webinars, and user events across North America. This is a fully remote role based in Pakistan, ideal for someone who is exceptionally organized, an excellent communicator, and energized by keeping many moving parts on track at once.
You'll work closely with our Events Team Lead as the operational backbone of our event calendar, owning timelines, coordinating vendors and registrations, and helping promote each event before, during, and after it happens. When our events run flawlessly, it's because someone like you made sure every detail was handled.
This role is based in Pakistan but works Eastern Time (EST) business hours to stay closely aligned with our North American Events team. You should be comfortable working a North American schedule, which falls during the evening and overnight in Pakistan. No travel is required; this is a behind-the-scenes role that keeps our events running from anywhere.
Why BusPlanner?
BusPlanner is a leading North American tech company that provides all-in-one transportation management software to K-12 school districts. Across our customer base, we enable hundreds of transportation directors to save thousands of dollars every year by running all facets of their operations through our intuitive, easy-to-use platform.
BusPlanner's product suite is trusted by school districts across North America and is rapidly expanding in the US market, having won contracts with some of the largest school districts in the country including Miami-Dade (Florida), Gwinnett County (Georgia), and Guilford (North Carolina), among many others. BusPlanner has a long history of serving the education market and is well positioned to further penetrate the US market in the coming years.
BusPlanner's leadership team consists of seasoned entrepreneurs with significant experience building and growing successful software businesses, including (i) FieldEdge, a leading provider of software for the field services market, which the team grew more than 5x and sold to a mega-cap private equity fund, and (ii) AutoLeap, a leader in the auto repair software market that has raised more than $50 million from some of the most reputable VC firms in Silicon Valley.
As a successful Events Coordinator, you will:
You Should Apply If:
You Should Not Apply If:
Configures and maintains Workday Procure-to-Pay modules, leading end-to-end solution delivery for global procurement and payment processes.
Headquarters: Remote India
URL: http://fortrea.com
We are seeking a highly skilled Workday Configuration Lead with deep expertise in Procure-to-Pay (P2P) modules. This senior-level individual contributor role will be responsible for designing, building, testing, and deploying Workday solutions that enable efficient procurement and payment processes across a global organization. The ideal candidate will be a Workday subject matter expert who can work independently while collaborating with stakeholders worldwide.
Summary of Responsibilities:
Qualifications (Minimum Required):
Experience (Minimum Required):
Preferred Qualifications Include:
Physical Demands / Work Environment:
Learn more about our EEO & Accommodations request here.
To apply: https://weworkremotely.com/remote-jobs/fortrea-workday-financials-p2p-manager
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