Customer Service Business Process Specialist (Mandarin Speaker)

Mid Posted about 2 hours ago Jobicy AI

Support

AI summary: Manages customer service operations by updating documentation, handling support tickets, and optimizing CS processes while supporting Mandarin-speaking customers.

Description

Responsibilities Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities...

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